In this realignment the following organizational changes have been made.'Charlie Dominguez has been named vice president of national accounts; Robb Clapp, vice president, customer care; Pete Noyer, vice president business development; Jorge Estevez, vice president, pricing and Craig Cox, director of marketing, liner and logistics. All of the gentlemen, who will be domiciled at the company's headquarters in Jacksonville, Fla., will report jointly to Senior Vice President and General Managers, John Hourihan, Latin America services; John Douglass, Puerto Rico/Caribbean services and Steve Collar, logistics.
"This realignment better focuses our sales and support structures relative to the needs of our customers," explained Hourihan. "It will allow our sales executives to spend time understanding the transportation and logistics needs of their assigned customers, and it will give our customers a single Crowley point of contact in the sales organization whether their needs are for ocean transportation or any of our logistics offerings."
Customers will have access to our customer service department, which has been restructured to more personally handle their phone calls or emails efficiently and with in-depth knowledge of their account.' Additionally, sales people will have access to logistics specialists that can provide input allowing customers to enhance their supply chain process with additional Crowley services from air freight to warehousing, trucking, customs clearance and the like.
"We understand that a realignment of sales would not be complete unless we also restructured those functions that support sales," explained Collar.'"Critical to our strategy of continuing to build value for our customers is the establishment of Crowley's customer care organization which will be primarily responsible for addressing the post-sale needs of an account."
Dominguez joined Crowley in 1983 as director of marketing and sales in San Juan, Puerto Rico. Over the past 24 years, he has been promoted to positions of increasing responsibility within the liner services sales organizations, before attaining his most recent position as vice president of sales and marketing in 1999. 'Dominguez won the coveted Thomas Crowley trophy, the company's highest honor, in 2006.
Clapp began his career with Crowley in 1988 as an accountant, and has held a number of positions of increasing responsibility, mostly in accounting, finance and management reporting. He served as director of finance for Latin America before being promoted to vice president of pricing and yield management for that group in 2005. And in 2008, assumed responsibility for all liner pricing and yield management activities.' Clapp is a graduate of Jacksonville University and holds a B.S. in accounting. He, like Dominguez was also awarded the Thomas Crowley trophy for 2007.
Pete Noyer joined Crowley 29 years ago as a senior account executive and has held positions of increased responsibility since that time including director, national accounts; district/regional marketing manager; regional sales manager, special commodities and most recently, manager, area sales.' Prior to joining Crowley, Noyer received a bachelor's degree in general management and dual minors in marketing and finance from Purdue University.
Jorge Estevez, vice president, sales and marketing, Puerto Rice/Caribbean, joined Crowley's Miami, Fla., office 22 years ago and has since held roles of increasing responsibility within the company.' While most recently he oversaw all sales and marketing for Crowley's operations in Puerto Rico and throughout the Caribbean, he has also been director of national accounts; regional sales manager,
