DHL Global Forwarding has seven Security Monitoring Centers in Latin America, which are located in Colombia, Costa Rica, Guatemala, Honduras, Mexico, Peru and Venezuela. These Monitoring Centers service the entire region from the seven countries. The Monitoring Centers' GPS systems are customized for the software and platforms of each country, allowing for management of multiple GPS brands. Operating like control towers, the Monitoring Centers track the freights as they travel by land across these countries.
Additionally, the training of the security team at Global Forwarding is extensive and includes meticulous investigation for theft and fraud detection, allowing for total protection of DHL's customers' goods. 'Using various detection mechanisms, DHL is able to analyze and identify questionable shipments, making transactions and movements reliable and transparent to our customers and law enforcement agencies.
'Having highly qualified professionals who are experts in their field is what has made us leaders in the logistics industry, and that is why qualification and training of our staff is a vital part of our corporate security philosophy,' commented Fernando Duque, regional security head for DHL Global Forwarding. 'We are able to deliver customer service excellence by providing peace of mind through our Centers located throughout Latin America and which have access to a regional network.'
Employees were trained in how to use the tracking software as well as the web technology that closely monitors shipments. DHL also has a select group of Global Forwarding Security personnel in the region that through a training program with Webster University in Geneva, Switzerland have obtained anti-fraud certification. DHL Global Forwarding is working with the BASC World Organization in the process of obtaining the Americas Regional certification for all the Latin American countries where DHL has a presence. The certification signifies the company has met BASC Security Standards and fulfilled all the organization's requirements.