Air Cargo Quarterly
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Cargo 2000 members commit to the publication of more performance data
The European Shippers’ Council (ECS), representing buyers of worldwide air cargo services, has welcomed a decision by the airline and freight forwarder members of Cargo 2000 to publish a series of additional performance data in 2006.The move is a further step by Cargo 2000’s members to improve the quality of air cargo and give customers a service performance benchmark.
The group published its first data in May 2005 for network flown-as-planned performance, measuring joint airline and forwarder service levels. This information is now published each month on Cargo 2000’s public website. Over the first three months of publication ’ May-July 2005 ’ overall network flown-as-planned performance improved from 90% to 93%.
Now the group is delivering on its promise to continue to roll-out further performance data.
In January 2006, Cargo 2000 will publish FWB data that shows booking quality levels from forwarder to airline. This will be followed in April with the publication of the NFD performance milestone that monitors ‘delivered as promised’ service levels from airline to forwarder. Whereas currently Cargo 2000 reports joint airline/forwarder data, this new information will indicate responsibilities for service failures to further improve service levels in the supply chain.
By the end of 2006, all shipments between current members will be measured globally, an extension to the current commitment to measure performance on a network of specific trade lanes.
In October 2006, members have agreed to begin publishing initial data for phase 2 of Cargo 2000’s quality improvement program that focuses on shipment planning and tracking at House air waybill level and provides interactive monitoring of the door-to-door movement.
Members have also agreed to raise their target for all key performance indicators to 96% in 2006 ’ a 1% improvement on the current goal ’ and to 98% in 2007.
“It has taken many years for the major airlines and freight forwarders to promise implementation of the service performance indicators but we are absolutely delighted that the industry is now making some firm commitments to have the door-to-door performance measured and to publish this data,” said Nicolette van der Jagt, Secretary General of the ESC. “We are convinced that this will lead to greater operating efficiencies, lower costs, better communications and substantial customer service improvements in airfreight movements.”
Mick Fountain, Chairman of Cargo 2000 and CEO ’ Global Freight Management at Exel, said: “When we announced our first data for May 2005, we promised that this was just the beginning and that customers could expect to progressively see more and more performance measurement information from Cargo 2000’s members. This new commitment by our members emphasizes the momentum we are building. It is another significant step towards our goal of eliminating fragmentation in the worldwide air cargo industry and delivering a common platform that brings together reliability, predictability and proactive shipment management with reduced costs and improved customer satisfaction.”
Cargo 2000 has also launched a campaign to promote to shippers the benefits of a Cargo 2000 compliant supply chain.
Addressing the first shippers event in Amsterdam attended by customers from the healthcare, telecommunications, automotive, electronics, optical and aerospace sectors, Wolfgang Schmitz, Vice Chairman of Cargo 2000 and Senior Vice President ’ Head of Corporate Development at Lufthansa Cargo, highlighted the important role shippers will play in ensuring Cargo 2000 becomes the air cargo industry’s quality standard.
Schmitz said, “Shippers all over the world have been calling for a quality benchmark and with the commitment of its members and the publication of data, Cargo 2000 is responding to their request. You ’ the shippers ’ can support the initiative! Ask your logistics partners what they are doing about Cargo 2000 and encourage them to participate. Customers have the greatest power to influence change towards bet
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