Ocean Carrier Review
Pacific Northwest Ports
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ITG wins Quality Award from Lufthansa Cargo
The ITG logistics services provider has landed by a large margin the Quality Award from
Lufthansa Cargo. The Munich-based company achieved the highest booking quality and lowest
no-show rate of all the forwarders participating in the competition. Lufthansa Cargo Vice President
Area Management Germany J. Florian Pfaff presented the award at the cargo carrier’s annual
conference for the Association of German Fowarders and Logistics Operators (DSLV).ITG branch managers in Frankfurt and Munich, Luigi Petrelli und Ralph Biller, accepted the award
at the presentation. ‘The Quality Award is a mark of distinction for all the staff of ITG,’ emphasised
Ralph Biller. ‘Together with our partners, we are committed to delivering the highest quality, daily.
This accolade shows that we are on the right track.’ Luigi Petrelli added: ‘It will spur us to continue
working hard in this direction and firmly pursuing our objectives.”
The quality initiative of Lufthansa Cargo is ostensibly bearing fruit. The quality level of the front
runners in the competition and the general level was unprecedently high in 2012. “Peak quality
is only possible in the interaction between forwarder, shipper and airline,’ observed J. Florian
Pfaff. ‘Quality throughout the logistics chain profits from that,’ he emphasised.
Lufthansa Cargo conferred the Quality Award for the third time in the German market. Performance
is judged on the basis of diverse quality parameters, such as compliance to delivery specifications
and punctual delivery.
Runner-up to ITG was Quick Cargo Service (QCS), followed by the logistics services provider
Steck. Among the forwarders with ‘more than 10,.000 AWBs’ Streck took the honours, followed
by Geis/SDV and Dachser.
At the meeting, J. Florian Pfaff announced that Lufthansa Cargo is conferring a further award this
year alongside its quality prize: The winner will come from among Lufthansa Cargo’s 40 biggest
customers in the German market. The aim of the new award is to encourage greater utilization of
digital processes in transactions between forwarders and the airline. Among the criteria for the
2 award is a company’s electronic bookings rate as a percentage of the total and its use of
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