AJOT Digital Edition
Issue #591

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Terminal Operators

Air Cargo Quarterly

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2014 Media Kit

IES system offers welcomed relief from TMS shortcomings

By: | at 08:00 PM | Transport Intermediaries  

IES Ltd. announced their logistics system will ensure that efficiency, satisfaction and accuracy are the standard orders of business at Commit CHB.

IES Ltd. is proud to announce their support in the launch of the new Torrance California-based Customs brokerage business, Commit CHB. Years of experience in international trade and the desire for more control led to the formation of this new company and decision to implement only IES software.

‘I was first introduced to IES in the fall of 2005, while at a previous employer. Their standout presentation created a buzz around the office with staff actually eager to implement new software. When I decided to start my own business, several friends recommended I contact IES. Once I began working with IES, I knew I was making the right move. Their staff was very responsive ’ even returning calls while overseas,’ said Edward N. Jordan, Owner of Commit CHB.

‘I have worked with other transportation management systems, but these vendors could not compete with IES in four important areas: customer service, automating brokerage processes, user interface and price. From the initial call to the most recent, IES sales and customer service staff have been accessible and knowledgeable. With other vendors, reaching their customer support was difficult and often led to dead-ends. Using other software, simple processes such as Automated Broker Interface Harmonized Tariff Schedule updates were cumbersome and the instructions on how to handle the difficult procedures were equally painful. This is a fast-paced industry, so I don’t have time to figure out complicated processes. IES keeps it simple for the user, but provides comprehensive functionality. The IES system is more intuitive than other systems whose layouts are based on irrelevant documents which only complicate training. Finally, IES was the best bargain,’ added Mr. Jordan.

Armed with IES’ advanced technology, Commit CHB will enter the market with undeniable advantages over other start-ups.