Schneider receives the Outstanding Customer Service Team Award, beating out over 200 other carriers
Schneider National, Inc., a premier provider of transportation, logistics and intermodal services, was recently honored by Lowe’s Companies, Inc. (NYSE: LOW) with three awards for exceptional customer service. Most notably, the home improvement retailer bestowed Schneider National with its prestigious Outstanding Customer Service Team Award, which recognizes the top-performing truckload and intermodal carrier from its pool of more than 200. All awards were presented during Lowe’s annual Carrier Conference in Wilkesboro, N.C.
Lowe’s selected Schneider National as its Outstanding Customer Service Team based on firsthand feedback from their transportation team members (load planners, analysts and transportation managers) and an evaluation of key metrics: service performance, electronic data interface (EDI) compliance, load acceptance and ease of doing business. Schneider’s other accolades include Lowe’s first-ever EDI Award, which was presented to just five partner carriers for superior performance of their EDI system. Lowe’s also recognized Schneider’s on-time delivery record of 99.3 percent with a Silver Service award.
‘In order for Lowe’s to be able to provide excellent service to our stores and our valued customers, it’s critical that our products are always in the right place at the right time,’ said Kevin Perry, director, truckload, rail and intermodal transportation for Lowe’s Companies. ‘Schneider National helps us do that. Not only do they deliver consistent, responsive service, but they also go the extra mile to align with’and understand’our needs. And I’m always impressed by their commitment to developing improved processes that better support our business.’
‘We are excited that Lowe’s honored us with three awards at their Carrier Conference, and we were especially proud to be named their 2007 Outstanding Customer Service Team,’ said Steve Matheys, Schneider National executive vice president of sales, marketing and customer service. ‘Our associates do a tremendous job working together and responding to meet Lowe’s needs any time of day. We understand their supply chain inside and out and our role in making it work as efficiently and effectively as possible.’