Matson, Inc. (NYSE: MATX), a leading U.S. carrier in the Pacific, announced today that Matson Navigation Company, Inc. (Matson) was ranked number one in the ocean carrier category for Logistics Management magazine’s Quest for Quality award, which honored 15 domestic and international carriers. The recognition is regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence. For the past 31 years, the publication has conducted the annual survey of buyers of transportation and logistics services, asking them to rank service providers on five key criteria: on-time performance, value, information technology, customer service and equipment and operations. This year, the survey had over 7,400 participants.
Matson received the highest weighted score of all ocean carriers recognized this year with Quest for Quality awards. It was ranked number one for on-time performance and information technology and number two for customer service and equipment and operations.
“Matson is very proud to be ranked the top ocean carrier for 2014,” said Matt Cox, president and CEO. “Matson’s mission is to move freight better than anyone. We strive to deliver superior service in all aspects of our business. This honor is particularly gratifying in that the winners are determined by those who rely on our ocean transportation services to achieve their business objectives. The recognition is a direct reflection of the commitment to excellence throughout Matson.”
The Quest for Quality awards will be formally presented to Matson at an event on September 24 in San Antonio, in conjunction with the Council of Supply Chain Management Professionals (CSCMP) annual conference.