KPI | ||||
TARGET | NOVEMBER | 2014 DECEMBER | 2014 JANUARY | 2015 In-Terminal Truck Turn Time |
Less than 30 minutes for each: | Jacksonville Los Angeles Oakland | 17 min 42 min 32 min | 18 min 36 min 31 min | 17 min 41 min 41 min Lost call percentage |
Less than 2% | 3.27% | 7.18% | 14.69% Average telephone wait time | |
Less than 20 seconds | 40 seconds | 89 seconds | 195 seconds | Asia to U.S. Documentation Accuracy |
99.50% | 99.36% | 99.43% | 99.50% | U.S. Export Documentation Accuracy |
99.50% | 98.22% | 98.03% | 98.62% | U.S. Export B/L Documentation |
Completion Rate 98% Complete 24 Hours After Vessel ETD | 99.26% | 99.46% | 99.51% EDI Message Processing | |
Without Failure 95%* | 94.6% | 96.1% | 95.8% | EDI Uptime |
99% | 99.1% | 99.0% | 99.1% | Customer setup time |
100% setup within 48 hours** | 48 hours | 48 hours | 100% | Customer scorecard compliance |
95% | 96.1% | 95.6% | 96.0% |
MOL Liner Announces January 2015 KPI Results for Americas Region
posted by AJOT | Mar 05 2015 at 11:03 AM | Liner Shipping
MOL Liner Ltd. announces the January 2015 results of Regional Key Performance Indicators (KPI) in the Americas in the following categories: operations, customer service, and electronic data interchange (EDI). The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.
January 2015 Regional Key Performance Indicators (KPI)
*The target has been increased from 90% to 95%, effective with January 2015.
**The target has been modified effective in January 2015. The target was previously ”within 72 hours”. It is now ”100% setup within 48 hours.”