MOL Liner Ltd. announces the January 2015 results of Regional Key Performance Indicators (KPI) in the Americas in the following categories: operations, customer service, and electronic data interchange (EDI). The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com. January 2015 Regional Key Performance Indicators (KPI)
KPI
TARGET NOVEMBER 2014 DECEMBER 2014 JANUARY 2015 In-Terminal Truck Turn Time
Less than 30 minutes for each: Jacksonville Los Angeles Oakland 17 min 42 min 32 min 18 min 36 min 31 min 17 min 41 min 41 min Lost call percentage
Less than 2% 3.27% 7.18% 14.69% Average telephone wait time
Less than 20 seconds 40 seconds 89 seconds 195 seconds Asia to U.S. Documentation Accuracy
99.50% 99.36% 99.43% 99.50% U.S. Export Documentation Accuracy
99.50% 98.22% 98.03% 98.62% U.S. Export B/L Documentation
Completion Rate 98% Complete 24 Hours After Vessel ETD 99.26% 99.46% 99.51% EDI Message Processing
Without Failure 95%* 94.6% 96.1% 95.8% EDI Uptime
99% 99.1% 99.0% 99.1% Customer setup time
100% setup within 48 hours** 48 hours 48 hours 100% Customer scorecard compliance
95% 96.1% 95.6% 96.0%
*The target has been increased from 90% to 95%, effective with January 2015. **The target has been modified effective in January 2015. The target was previously ”within 72 hours”. It is now ”100% setup within 48 hours.”