Port’s seaport (2003) and airport (2007) – were first in the US to be ISO 9001:2000 certified
Port of Oakland earns a three-year term recertification of its ISO 9001:2000 quality management system (September 2008 through September 2011). ISO registrar Bureau Veritas, a recognized expert for helping companies comply with standards and regulations, recently awarded the Port of Oakland the recertification. With recertification, the Port will continue its dual distinction as the first seaport (certified in 2003) and first airport (certified in 2007) in the United States to be ISO 9001:2000 certified.
ISO, the International Organization for Standardization, is the world’s largest developer and publisher of International Standards established by a membership of 157 countries. ISO 9001:2000 is the formal certification awarded to organizations that have established a quality management system adhering to rigorous standards of customer service, performance objectives and continual improvement.
“The Port of Oakland initiated its ISO Program in 2002 for three reasons: to establish a quality management system to improve customer service and Port operations; to enhance the Port’s international reputation and marketability as a world class organization; and to identify, document and continuously improve our key processes,” said Port of Oakland Executive Director Omar Benjamin.
The Port’s recertification involved a rigorous audit by Bureau Veritas, with follow up by the Port’s internal ISO team led by the Port’s Deputy Executive Director Joe Wong and Organizational Effectiveness Manager Aileen Evans.
“With recertification the ISO program will continue to support the Port’s initiatives on process improvement, innovation and succession planning,” stated Evans.