Panasonic transitions majority of spare parts supply business to Encompass

By: | at 06:28 PM | Logistics  

Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverselogistics for a diverse range of finished goods and replacement parts, announced that Panasonic has transferred close to 1,000 parts and accessories accounts to Encompass for parts supply.

In December, Panasonic Consumer Electronics Company appointed Encompass to serve as a master distributor of both warranty and non-warranty spare parts and accessories for its comprehensive consumer electronics line. Panasonic has notified the bulk of its parts account holders that effective April 1, 2014, they should begin ordering parts through Encompass instead of Panasonic direct.

These accounts will remain open with Panasonic through May 1, 2014, to

allow for any backorders to be processed. After May 1, any remaining backorders will be cancelled and must be reordered through Encompass.

“Encompass is pleased to have the opportunity to provide further support to Panasonic and their aftermarket service customers,” said Robert Coolidge, Encompass president & CEO. “Our core competency and singular focus is on the spare parts supply chain. By assisting Panasonic with their parts program, they can stay better focused on product innovation, which is their expertise.”

Brad Moszkiewicz, Panasonic Director of Service Delivery, said Panasonic is changing its parts distribution policies to streamline operations and improve customer satisfaction.

“Encompass has proven to be a strong partner fully capable of providing the same high level of support our service partners have come to expect,” said Moszkiewicz. “We are confident they will enhance and strengthen the Panasonic parts supply chain.”


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