The Red Hook Container Terminal is a 65.6 acre facility that handles bulk and break-bulk cargos in addition to containers. The terminal is very unique in that part of the facility is located in Brooklyn, NY and part in Port Newark, NJ. Tideworks implemented its suite of TOS products under a fully hosted Software-as-a-Service (SaaS) model at Red Hook. The servers and IT infrastructure supporting the TOS are hosted at Tideworks’ hardened data center in western Washington. Red Hook accesses the software via the internet and receives all the benefits of a modern TOS for a low monthly fee.
“Red Hook is our first TOS customer in the New York-New Jersey harbor,” said Michael Schwank, president of Tideworks. “We are extremely pleased to add Red Hook to our expanding list of dynamic terminals using Tideworks. With this project we have demonstrated once again Tideworks’ ability to deliver our comprehensive TOS solution under a SaaS model, one that requires minimal capital expenditure on the part of the customer to get up and running quickly.”
“We were able to quickly deploy the Tideworks’ system using the SaaS model,” said Michael Stamatis, president of Red Hook Container Terminal LLC. “We couldn’t have chosen a better partner than Tideworks for the implementation of our new TOS systems. We were able to implement and go live with Tideworks’ innovative technology in just four months, enabling us to gain significant enhancements in efficiency and provide service improvements for our customers.”
Key to the successful implementation were Tideworks’ professional services, which included project management, business process analysis, system configuration and set-up, user training, and go-live assistance. On an on-going basis Tideworks is providing its 24/7 software maintenance and technical support as well as its full-service EDI management service (“EDI Porter”). Because it is a SaaS / hosted model, Tideworks handles all services related to the management, monitoring and maintenance of the TOS IT infrastructure.
