It becomes the 28th airline to join Cargo 2000's programme to improve the quality of air cargo, reduce the time and cost of managing irregularities and further enhance the reputation of air cargo service providers through measurable performance to a recognized industry standard.
Atilla Lise, Senior Vice President Cargo at Turkish Airlines, said: 'We have received requests from major freight forwarding customers for Turkish Airlines to join Cargo 2000 and we believe this is the right time to do so. Deploying its quality management system will help us analyse and put in place newly established transportation processes that will improve the efficiency of our air cargo services, reduce operational cost and serve towards us achieving ultimate customer satisfaction.'
The airline operates passenger and all-cargo services across a global network spanning the Far East to USA, and Europe to the Middle East and Africa.
Lothar Moehle, Regional Director, EMEA for Cargo 2000, said: 'Airlines represent the largest and fastest-growing area of Cargo 2000's membership and increasingly they are being encouraged to join by their top freight forwarding customers. Our objective all along has been to offer shippers the highest quality of service from using a Cargo 2000 compliant air cargo supply chain so it is extremely pleasing that shippers' options are continually increasing as our membership expands.'
Cargo 2000 is a group of some 60 major airlines, freight forwarders, ground handlers, trucking companies and IT providers. Its members are implementing re-engineered air cargo transportation processes from shipper to consignee using Cargo's 2000's 'Master Operating Plan.' This sits at the heart of an industry-wide process control and reporting system that drives data management and corrective action systems. By more than halving the number of individual processes in the air cargo supply chain to just 19, Cargo 2000 is less labor intensive and improves the process for managing shipments in a paperless environment. It substantially reduces time spent managing irregularities, such as service failures, cuts the time required for manual track and trace procedures and leads to a reduction in service recovery costs.
The program is being implemented in three distinct phases. Phase 1 manages Airport to Airport movements - shipment planning & tracking at Master air waybill level. Once a booking is made, a plan is automatically created with a series of checkpoints against which the transportation of every air cargo shipment is managed and measured. This enables the system to alert Cargo 2000 members to any exceptions to the plan, allowing them to respond pro-actively to fulfill their customers' expectations. Phase 2 is responsible for shipment planning and tracking at House air waybill level and provides interactive monitoring of the door-to-door movement while the third phase manages shipment planning and tracking at individual piece level plus document tracking. Identified as a key pillar of IATA's e-freight program and with its membership at an all-time high, Cargo 2000 publishes the quality standards of its airline and forwarder members each month on its website.
