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Issue #587

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Project Cargo / Heavy Lift Bi-Annial

South Carolina Ports

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2014 Media Kit
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YRC introduces automatic no-fee, money-back guarantee on standard service shipments

By: | at 07:00 PM | Channel(s): Intermodal  

YRC Inc. (‘YRC’), a subsidiary of YRC Worldwide Inc. announced the introduction of its new No-fee, Money-back Standard Service Guarantee. Effective January, shippers are automatically eligible to receive a 100 percent refund if their shipments fail to deliver on the scheduled day of service.

‘Shippers want peace of mind, knowing their goods will deliver as scheduled.’ Nothing delivers that level of confidence like a YRC guarantee,’ says Mike Smid, President-YRC Inc. and Chief Operations Officer-YRC Worldwide. ‘Given the performance excellence of our comprehensive network, it was an easy decision to offer the added value of a guarantee at no additional charge.

Highlights of the program include:

  • Automatic guarantee on YRC and YRC Reimer standard LTL transit schedules across the contiguous 48 states and between the U.S. and Canada.
  • Reimbursement of all net line-haul charges and fuel surcharges if the company fails to deliver by end of day on the scheduled day of service.
  • Service guarantee automatically available to customers under the current version of the YRC North American Transportation, a division of YRC Enterprise Services, Inc., (Tariff 551/557) base rate and YRC Preferred Pricing (Tariff 5516) rate schedules.

The new No-fee, Money-back Standard Service Guarantee complements the YRC Guaranteed Precision’ services. Available for an additional charge, Guaranteed AM ensures delivery by noon on the standard service date; Guaranteed PM promises delivery by 5 p.m., or the end of the business day, on the standard service date; and Multiday Window guarantees the shipment will deliver to customers’ specifications within a 2-5 day multiday window. YRC Guaranteed Precision’ and Expedited Precision’ services are available to all customers, regardless of their pricing program.

The No-Fee, Money-back Standard Service Guarantee is subject to the terms, conditions, rules and exclusions in the applicable tariffs. Shippers currently under contract with YRC may be eligible and enroll into this offer by written addendum to the applicable contract.

Customers interested in learning more about the new No-fee, Money-back Standard Service Guarantee are encouraged to speak with their account executive or go to yrc.com.