To increase the reliability of loading arms and reduce operating costs, Emco Wheaton’s tailor made and flexible Customer Support Agreements can ensure the performance, safety and long term operation of loading arms. Emco Wheaton’s Customer Service Agreements lower the total cost of ownership and increase the average time between failures through customised maintenance plans, service and analysis.   With three levels of service contracts: Platinum, Gold and Silver, customers can select the service level to create the service and maintenance package they need. From operational and system audits, to an in-depth analysis by a service engineer, to preventative maintenance, customers get exactly what they want, when they want it. The technical expertise of Emco Wheaton field engineering technicians will ensure loading arms are restored to OEM specifications while providing the latest improvements from ongoing research and development.  All of this is backed up by a manufacturer’s warranty on all OEM parts and repairs. Emco Wheaton’s Houston-based Aftermarket Manager Donnie de Regnier said: “Our customer support agreements are flexible and customer tailored to the application. By specialising in service, we are able to help our customers extend the life of the product, increasing their return on investment.” As the global leading supplier of fluid transfer systems and accessories, Emco Wheaton’s technically advanced solutions meet and exceed the demands of an ever growing and demanding customer base. With state-of-the-art manufacturing, research and development facilities and representation in over 80 countries worldwide – the company’s product and service offering is second to none.