Fraport Cargo Services GmbH (FCS) expanded its range of electronic services at the beginning of the year. Customers and forwarding agents of FCS, a wholly-owned subsidiary of Fraport AG, can now use a modern track & trace system to check the consignment status of their dispatched import freight. The necessary online forms are available at http://www.fraport-cargo.aero/en/: Here, users can simply enter the prefix and identifier of the relevant air waybill – or AWB for short – and then send off the form. A response provided shortly afterwards indicates whether the consignment has already been checked in, is ready for collection or has already been delivered. In addition, the “Receive status updates” function allows all updates on the progress of the consignment to be forwarded to a specific e-mail address. For customers who wish to track many different AWB numbers, there is also the option of looking up multiple AWB numbers at the same time.  Andreas Helfer, managing director of FCS, says of the new offering: “With electronic services such as the new track & trace system, we provide professional online customer service that not only saves time but is also environmentally friendly, transparent and efficient.” For several years now, FCS has been stepping up its electronic services in order to make its business even more attractive to customers. For instance, complaints processes have been simplified by allowing electronic submission of complaints and preliminary claims. “E-billing”, introduced in 2013, also makes invoicing easier by providing an electronic option. The new track & trace system will initially be available for import consignments on selected airlines only. Further information on this and the existing electronic services provided by Fraport Cargo Services GmbH is available on our website at http://www.fraport-cargo.aero/en/.