HAROPA-Port of Le Havre has obtained the ISO 9001 certification. This international certification rewards the efforts of all the services of HAROPA were involved to improve the customer service quality since four years. After an audit conducted between 17th and system of HAROPA-Port of Le Havre is in concordance with Among the strengths identified by the certification body, motivation of the staff of HAROPA-Port of Le Havre to measure the satisfaction of its customers. Getting this certificate is a milestone care of customer satisfaction. It also standard as customers or partners the same methods and tools. To date, more than 1.2 million of ISO 9001 to structure the organization of the companies