HELM’s operations module will allow McAllister to streamline their dispatching and invoicing processes in their largest port: New York. Afterward HELM will be rolled out across McAllister’s remaining 11 ports along the US East Coast and the Caribbean over the course of 2010.
According to Andrew McAllister, Vice President and Managing Director of IT at McAllister Towing, “We chose Edoc’s HELM system because of their experience with multi-port ship docking operations, and their willingness to tailor their system to our specific needs as part of their customization process. They also changed the user interface to closely match our old system. This is not common practice but we requested it as part of our change control process. With that said we could not be happier with Edoc’s customer service.”
Due to changes in regulatory requirements and a need for more efficient and accurate processes, many legacy software systems are having difficulty adapting to changes, putting more pressure and time constraints on internal staff.
Paul Cyr, Sales Manager at Edoc adds that HELM is the ideal system for those who are considering a legacy system change “Our HELM system allows our customers to make decisions based on timely, relevant information—making complicated processes simple and clearing the way to spend time on more important aspects of their business,” says Cyr. “What’s more, we customize all of our software to our customers’ needs, so they don’t have to worry about adjusting to a new system. It adjusts to them.”
