MOL (America) Inc. will introduce the creation of a new Shipment Management Center (SMC). The new SMC functions will take effect on August 31, 2015 and are spread throughout existing office locations in Atlanta, Georgia and Lombard, Illinois. The SMC will be the single entry point for customer service or shipment management within the United States and Canada.
“We are launching the new Shipment Management Center to produce a greater level of reliability, consistency, and transparency within our transportation services,” said William Corcoran, senior vice president, strategy and service management. “Although the two locations will provide the same high-quality services which customers have grown accustomed from MOL, the launch of the SMC is a reemphasized commitment to delivering a superior shipping product that customers can count on.”
The Shipment Management organization will consist of:
Export Services. Booking, documentation, and escalation.
Import Services. Cargo clearance, documentation, coordination of inland transport, and escalation.
Integration Services. New and improved services for customer on-boarding, eCommerce, and escalation management.
In addition to the creation of the Shipment Management Center, MOL (America) Inc. will also modernize its Sales Services team and launch a Contract Services team.
The Sales Services organization will consist of:
Sales Solutions. Traditional sales support service with a focus on producing value-added solutions and relationship management for customers.
Strategic Sales. Introduces specialized product offerings and services to targeted markets.
Quote Management. Produces timely rate quotations and contract amendments.
The Contract Services organization will consist of:
Tender Management. Manages and completes requests for tenders.
Contract Management. Streamlines contract development and the conclusion of the contracting process.
“After many months of planning and preparation, we are confident that the Shipment Management Center and the modernization of our sales and contract services will be viewed by our customers as an innovative approach to relationship and process management in the industry,” said Corcoran.