April 2015 Regional Key Performance Indicators (KPI) | ||||
---|---|---|---|---|
KPI | TARGET | FEBRUARY 2015 | MARCH 2015 | APRIL 2015 |
In-Terminal Truck Turn Time | Less than 30 minutes for each: Jacksonville Los Angeles Oakland | 16 min 43 min 29 min | 18 min 45 min 33 min | 17 min 44 min 32 min |
Lost call percentage | Less than 2% | 10.74% | 12.76% | 3.63% |
Average telephone wait time | Less than 120 seconds* | 146 seconds | 197 seconds | 88 seconds |
Asia to U.S. Documentation Accuracy | 99.50% | 99.34% | 99.50% | 99.61% |
U.S. Export Documentation Accuracy | 99.50% | 98.21% | 98.58% | 98.10% |
U.S. Export B/L Documentation Completion Rate | 98% Complete 24 Hours After Vessel ETD | 99.64% | 99.53% | 99.47% |
EDI Message Processing Without Failure | 95%** | 96.1% | 95.4% | 96.1% |
EDI Uptime | 99% | 99.0% | 99.1% | 99.0% |
Customer setup time | 100% setup within 48 hours*** | 100% | 100% | 100% |
Customer scorecard compliance | 95% | 95.8% | 95.1% | 95.8% |
MOL Liner announces April 2015 KPI results for Americas region
posted by AJOT | May 26 2015 at 08:28 AM | Liner Shipping
HONG KONG - MOL Liner Ltd. announces the April 2015 results of Regional Key Performance Indicators (KPI) in the Americas in the following categories: operations, customer service, and electronic data interchange (EDI). The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.
*The target was modified from 20 seconds to 120 seconds, effective with January 2015.
**The target has been increased from 90% to 95%, effective with January 2015.
***The target has been modified effective in January 2015. The target was previously ”within 72 hours”. It is now ”100% setup within 48 hours.”