MOL Liner Announces July 2015 KPI Results for Americas Region

By: | at 06:05 AM | Liner Shipping  

HONG KONG - MOL Liner Ltd. announces the July 2015 results of Regional Key Performance Indicators (KPI) in the Americas in the following categories: operations, customer service, and electronic data interchange (EDI).

The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.

July 2015 Regional Key Performance Indicators (KPI)

KPI
TARGET
MAY 2015
JUNE 2015
JULY 2015
In-Terminal Truck Turn Time
Less than 30 minutes for each: Jacksonville Los Angeles Oakland
15 min 49 min 27 min
15 min 56 min 31 min
16 min 49 min 36 min
Lost call percentage
Less than 2%
2.17%
1.98%
2.08%
Average telephone wait time
Less than 120 seconds*
46 seconds
34 seconds
33 seconds
Asia to U.S. Documentation Accuracy
99.50%
99.73%
98.97%
98.94%
U.S. Export Documentation Accuracy
99.50%
98.09%
98.23%
98.51%
U.S. Export B/L Documentation Completion Rate
98% Complete 24 Hours After Vessel ETD
99.50%
99.55%
99.62%
EDI Message Processing Without Failure
95%**
95.8%
96.1%
95.7%
EDI Uptime
99%
99.3%
99.0%
99.2%
Customer setup time
100% setup within 48 hours***
100%
100%
100%
Customer scorecard compliance
95%
95.9%
95.4%
96.1%

*The target was modified from 20 seconds to 120 seconds, effective with January 2015.

**The target has been increased from 90% to 95%, effective with January 2015.

***The target has been modified effective in January 2015. The target was previously ”within 72 hours”. It is now ”100% setup within 48 hours.”


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