KPI
|
TARGET
|
MAY 2015
|
JUNE 2015
|
JULY 2015
|
In-Terminal Truck Turn Time
|
Less than 30 minutes for each: Jacksonville Los Angeles Oakland
|
15 min 49 min 27 min
|
15 min 56 min 31 min
|
16 min 49 min 36 min
|
Lost call percentage
|
Less than 2%
|
2.17%
|
1.98%
|
2.08%
|
Average telephone wait time
|
Less than 120 seconds*
|
46 seconds
|
34 seconds
|
33 seconds
|
Asia to U.S. Documentation Accuracy
|
99.50%
|
99.73%
|
98.97%
|
98.94%
|
U.S. Export Documentation Accuracy
|
99.50%
|
98.09%
|
98.23%
|
98.51%
|
U.S. Export B/L Documentation Completion Rate
|
98% Complete 24 Hours After Vessel ETD
|
99.50%
|
99.55%
|
99.62%
|
EDI Message Processing Without Failure
|
95%**
|
95.8%
|
96.1%
|
95.7%
|
EDI Uptime
|
99%
|
99.3%
|
99.0%
|
99.2%
|
Customer setup time
|
100% setup within 48 hours***
|
100%
|
100%
|
100%
|
Customer scorecard compliance
|
95%
|
95.9%
|
95.4%
|
96.1%
|
MOL Liner Announces July 2015 KPI Results for Americas Region
posted by AJOT | Aug 24 2015 at 06:05 AM | Liner Shipping
HONG KONG - MOL Liner Ltd. announces the July 2015 results of Regional Key Performance Indicators (KPI) in the Americas in the following categories: operations, customer service, and electronic data interchange (EDI).
The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.
July 2015 Regional Key Performance Indicators (KPI)
*The target was modified from 20 seconds to 120 seconds, effective with January 2015.
**The target has been increased from 90% to 95%, effective with January 2015.
***The target has been modified effective in January 2015. The target was previously ”within 72 hours”. It is now ”100% setup within 48 hours.”