Extended collaboration brings ultimate convenience to even more pet parents
MENLO PARK - Deliv, a leading same-day delivery company, today announced that PetSmart, the leading specialty pet retailer across North America, has expanded its collaboration with Deliv to power PetSmart.com’s same-day and scheduled delivery service in 33 top markets across 23 states in which Deliv operates, leveraging PetSmart’s extensive bricks and mortar network and omnichannel leadership. A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/3f7d7ec9-5a59-4ee1-8f32-4923ac57da1e
Pet parents can select time-tailored same-day and scheduled delivery service* in major metro areas across the country, saving PetSmart customers a last-minute trip to the store and freeing them from the hassle of carrying, loading and unloading supplies – such as large pet food bags—for their pets. In addition to the metro areas that Deliv already covers, the PetSmart.com delivery service is now also available in the following 14 new markets: Austin, Charlotte, Cincinnati, Columbus, Denver, Kansas City, Minneapolis, Orlando, Phoenix, Pittsburgh, Sacramento, San Antonio, San Diego, and Tampa. The same-day and scheduled delivery service is now available to PetSmart.com shoppers in 33 metro areas covering a total of more than 1,400 cities.
“As the trusted partner to pet parents and pets in every moment of their lives, we are continually looking for ways to make the shopping experience easier and more convenient for pet parents,” said Eran Cohen, chief customer experience officer, PetSmart. “We are excited to expand our collaboration with Deliv so that our shoppers can select where, when and how they want their products delivered. From same-day delivery to a scheduled timeframe two days out and with a multi-hour delivery window, Deliv’s focus and expertise in tailored home delivery service is helping us meet the needs of today’s pet parent lifestyles.”
PetSmart customers located in 33 of Deliv’s markets can shop on PetSmart.com and select scheduled delivery on the product page for anything from 50-pound bags of dog food to bulky containers of cat litter or a fun pet fashion or home décor item like a hoodie or pet bed from the ED Ellen DeGeneres collection – Ellen’s first-ever pet line offered exclusively at PetSmart and PetSmart.com*. PetSmart.com customers can schedule specific delivery windows and know exactly when their orders will arrive thanks to Deliv’s real-time GPS tracking feature. Delivery can be set within a few hours of purchase and up to two days later.
Deliv is immediately notified by PetSmart upon a same day or scheduled online order being placed and then a Deliv driver picks up the items from the nearest PetSmart location turning hundreds of PetSmart stores into localized fulfillment resources from which it can offer a completely seamless, highly efficient delivery experience.
“PetSmart is a true leader in pet specialty and omnichannel retail. From its recent accomplishment of 17 million meals donated under its Buy a Bag, Give a Meal program to using Deliv to improve the customer experience and streamline online order fulfillment, this is a company that not only has a clear vision, but knows how to execute on that vision at every level,” said Deliv founder and CEO, Daphne Carmeli. “As a pet parent and loyal PetSmart shopper myself, and on behalf of Deliv’s employees, investors and partners, I can say our entire team is inspired by PetSmart’s commitment to its customers, pets, and to us. PetSmart’s decision to choose Deliv as a local delivery partner demonstrates significant validation of our model. We look forward to growing together.”
*Terms and exclusions apply. Orders must be placed by noon to receive products by 8 p.m. on the same day. Visit petsmart.com for details.