The new Morrisville facility includes almost 8,000 square feet, and is in close proximity to Raleigh-Durham airport. The fully functional distribution center offers on-the-spot consolidation services, which often means reduced delivery times. This is a key advantage over many competitors, who divert goods to locations hundreds of miles away for consolidation.
'Purolator USA offers businesses unmatched experience and expertise in delivering their goods to Canada and within the United States,' says Tammy Fairbanks, manager of the new facility. 'And given that North Carolina businesses exported more than $4.4 billion in goods and services to Canada during 2006, easy access to the Canadian market is critical.'
Because Purolator USA is the subsidiary of Canada's largest freight services provider, the company has access to an established distribution network in Canada. Purolator USA's direct link to Canada also means that it can offer expertise in navigating U.S./Canadian customs regulations and procedures.
'Our well-established distribution network means that we can usually deliver customers' goods faster than our competitors can,' says Fairbanks. 'Going forward, we will also be able to offer transportation solutions that avoid costly distribution center stopovers.'
In addition to its expertise transporting goods into Canada, Purolator USA also offers small package and express delivery services within the United States. 'We recently added the domestic service option, and it has already proven to be superior to services offered by our competitors,' says Fairbanks.
Another competitive advantage is Purolator USA's commitment to customer service, which includes a high level of flexibility in developing customized transportation solutions. Every Purolator USA customer is assigned a client relations representative (CRR) who is dedicated to their account, understands their business, and ensures that any problems or unexpected glitches are dealt with in a timely and efficient manner. 'I think people are tired of dealing with businesses whose idea of customer service is a faceless 800 number and automated prompts,' says Fairbanks. 'Our customers know their customer service reps by name, and they know that they are just a phone call away.'
Purolator USA doubled the size of its U.S. office network during the past 12 months, with branches or gateways now operating in Los Angeles, Seattle, Chicago, Detroit, Dallas/Ft. Worth, Philadelphia, Raleigh/Durham and Newburgh, NY.
