RIM logistics, ltd. Is proud to announce that Mike Powell, Vice President, Technology Solutions, was selected as a winner of FORTUNE™ Partners Top Service Leader Awards. Sponsored by Salesforce, these awards recognize individuals who have helped transform their customer service organizations through their commitment to customer experience, leadership and innovative service practices. Celebrating its 20th anniversary as a customer-centric service provider, RIM logistics has undergone a major digital transformation. RIM has always placed great value in its relationships with customers, employees, and partners.  At a foundational level, RIM sells service and information. Recognizing that an effortless experience is paramount, RIM continues to evolve with consumer buying patterns. RIM logistics has deployed an omni-channel approach to service, RIM Community. “RIM has always been customer obsessed, but we knew that we needed to have visibility into the patterns of our customers’ needs to build out our predictive service model.  We recognized that a digital transformation was vital to RIM’s future and our customers,” said Rob Mueller, President. “Mike Powell, RIM’s Vice President, Technology Solutions, had a vision for an adaptive service platform; deliver a disruptive approach to a historically manual process-driven industry. This concept allows us to provide our customers an effortless experience, leveraging a collaborative platform, backed with an unparalleled level of service." “Customers expect great service from every company at every interaction, but businesses often struggle to meet their growing expectations,” said Bill Patterson, SVP and GM, Salesforce Service Cloud. “RIM logistics is raising the bar when it comes to customer service through its commitment to delivering personalized, connected customer experiences.”