The decision to join Cargo 2000 and adopt its industry standard quality management system is in line with the airline's commitment to provide the highest quality standards for its customers.
Fahad Ali Hammad, Saudi Arabian Airlines' Vice President Cargo Sales & Services, said: 'As a major player in the airfreight industry serving customers globally, our goal is to provide the maximum level of excellence and superior cargo and logistic services. The expectations of freight forwarders and logistics companies of the airlines they use are getting bigger and setting a challenge for us all. It will be very difficult for one airline to conform to each and every freight forwarder's required standards. With Cargo 2000, there is a standard quality system designed to benefit both airlines and their customers.
'With the implementation of simplified business processes, the end result is less time spent managing irregularities and a reduction of manual manpower work. This will optimize cost efficiency and produce service improvements. Our decision to join Cargo 2000 was based on the fact that it is the next step towards providing total customer satisfaction.'
With a fleet of 139 modern Boeing, Airbus and McDonnell Douglas aircraft ' including 747-200Fs and MD-11Fs - Saudi Arabian Airlines serves more than 57 international and 26 domestic destinations. Its direct cargo operations serve 11 international destinations from three mainline stations in Jeddah, Riyadh and Dammam. Some 65% of the airline's cargo traffic is carried on board passenger services, with the remaining 35% delivered by its all-cargo fleet.
Lothar Moehle, Regional Director EMEA of Cargo 2000, said: 'We are delighted to welcome Saudi Arabian Airlines as a member of Cargo 2000. The Middle East is one of the fastest-developing markets for air cargo and it is significant that so many of the major airlines based there want to adopt Cargo 2000's quality standards as part of their program for service improvement and business development.'
