Southwest Airlines® Cargo is once again among the industry's best performing airlines. For the sixth consecutive year, the Dallas-based airline is celebrating being named the Airforwarders Association's (AfA) "Domestic Carrier of the Year." The awards don't stop there as the airline also earned the Express Delivery and Logistics Association's (XLA) awards for "Domestic Airline of the Year" for the 15th year in a row, as well as "Excellence in Web & Technology."
"We are proud of the level of excellence consistently achieved by our People across the Southwest Airlines network," said Matt Buckley, Southwest Airlines' Vice President Cargo & Charters. "We are honored to win these awards, and our focus remains ensuring our Customers receive the best possible experience when choosing Southwest Airlines Cargo." The Airforwarders Association awarded Southwest the top award for domestic carriers based on its on-time performance, Customer Service, problem resolution, claims handling, technology support, and overall value. "The Airforwarders Association was once again thrilled to honor Southwest Cargo as 'Domestic Carrier of the Year,' as voted by our members," said Brandon Fried, Airforwarders Association's Executive Director. "The award is truly a testament to Southwest's ongoing commitment to customer service and support services for cargo." The Express Delivery and Logistics Association represents companies focused on expedited higher value air shipments. Each year, the association asks its members about the performance of its airline partners on all aspects of service including on-time performance, logistics handling, communications, and technology. This extension survey is the base for the annual Airline Excellence Awards. "The Express Delivery and Logistics Association (XLA) is pleased to recognize Southwest Airlines with our association's Airline Excellence Awards for 2014's 'Best Domestic Airline' and 'Best Web and Technology,'" said Jim Conway, Executive Director, XLA. "Our membership congratulates the entire Southwest Airlines Cargo Team for their outstanding performance in serving the express air cargo industry."