Major General Charles W. Fletcher, Jr., Commander, SDDC commented as he was presenting the award, 'We honor BAX Global with the Quality Award for their commitment to excellence in service to the Department of Defense. As the global war on terrorism has stretched our capabilities as never before, we have learned the value of industry networks and expertise ' around the clock and around the world.'
Dennis Drake, director, Command Affairs Office at the SDDC noted, 'BAX Global continues to be a 'go to carrier' to handle shipments for difficult to reach destinations, and they have maintained a 99% on time service performance record. Even under the most adverse conditions, BAX maintains their customer first orientation.'
BAX Global, an internationally acclaimed supply chain and transportation solutions provider, has been serving the United States government since the company's inception in 1972. BAX has shipped for the National Aeronautics and Space Administration (NASA), Department of Defense (DOD), Army Air Force Exchange Service (AAFES), the Defense Contract Management Agency (DCMA), Navy Exchange Service Command (NEXCOM), National Oceanic and Atmospheric Administration (NOAA), and many other agencies.
'BAX Global continues to show consistency and provide responsiveness and service to our warfighters, along with supporting us within our borders. On September 6, 2005 we needed to send Unitized Group Rations (UGRs) for the Hurricane Katrina victims in Louisiana by overnight delivery. BAX was able to charter a plane to handle the additional 32,414 pounds of food and get it to Louisiana the next day,' said Drake.
The SDDC Quality Award criteria covers three areas: customer service, innovation, and scope of contribution. Customer service elements encompassed quality of communications, efficiency of service, satisfaction of special needs, resolution of customer needs, teamwork, professionalism and appearance, overall service and accomplishments. Innovation covered improvement of service quality and cost savings. For the scope of contribution, the criteria include local impact and wider applicability.
Chuck Bolduc, director of global accounts for government services said, 'BAX has supported the dedication and extraordinary efforts put forth by the DDJC transportation group in every way possible. Behind many shipments are the warfighters in the field who are depending on that shipment. Service quality and supporting successful on time delivery, is important to BAX Global and most importantly, it is important to the defense of our nation.'
