b'4American Journal ofTransportation ajot.com(ACCESScontinued from page 2) vativeproductstailoredtospecific Houfek noted. needs.Wehaveafleetofthree DCLIs strategy to address currenthundred thousand chassis, giving us andfuturesupplychaindynamicsisunmatched scale that can help drive toleveragetechnologytoimproveitsprogressacrossthecountryinboth products and make it easier for custom- thedomesticandmarineintermodal ers to access them, to develop systemssegments, said Houfek.to gauge customer satisfaction, and toDCLIoffersaleasingprod-continue to innovate and tailor productsuct that allows customers to lease a tomeetthechangingdemandsofthe53-footdomesticchassiswithcus-markets it serves. tomized configurations. This product complementsDCLIsotherchassis t eChnologyi MproVes solutions, including its DirectChassis C ustoMerV isibility andd riVes Link Pools (DCLP) for daily rentals, o perationale ffiCienCy and Direct Chassis Reserve for guar-Keepingpacewithconstantlyanteed capacity.changing technology is critical to anyThe company is making it easier business, including intermodal trans- forcustomerstoaccessitsproducts portation. Everyone involved in thewith an improved on-hire process for delivery of intermodal transportationDCLIs leasing product, new DCLR services is looking to leverage tech- locations, and by offering RapidLink nology in new ways, whether throughRepairs, an entity that leverages the visibility tools, automation options, orcompanysin-houseRoadService morefuel-efficientvehiclesandter- enhance customer service. The com- To support its commitment to cus- teamtoprovideroadsideassistance minal equipment, said Houfek. pany has invested in new systems thattomersuccess,DCLIhascreatedaandscheduledmaintenanceservices DCLI has launched an initiative toare designed to make it easier to doProductManagerrolewithinDCLI.to a much broader base of customers equip its entire domestic chassis fleetbusinesswithDCLI,includingplat- AccordingtoHoufek,thispositionisacross supply chains.with GPS, providing greater visibilityformsthatmakebothpartiesmoreintended to better gauge market changesThese products offer more options for customers and enabling more effi- efficient. To do so, DCLI is commit- and lead to product modifications thatfor truckers and BCOs, whether they cient fleet repositioning.ted to providing critical data to cus- better meet the needs of customers. prefer dedicated capacity or flexible We are also using Artificial Intel- tomers to help facilitate faster, moreThese new customer-centric tech- leasing and equipment rental.ligence(AI)toimproveourmainte- efficient decision-making. nology systems we are building are justWerealsoseeinganincreased nanceandrepairprogramsanduseDCLI conducts reviews regularlya start. As we see additional opportuni- interestinourDCLIleaseproduct data in ways that help us serve our cus- withallmajormarineanddomes- ties to automate and enhance the waysamong the trucker community, while tomers more effectively, said Houfek.ticcustomers,aswellasformingwe interact with customers, we will actcontinuing to service our daily rental aTruckerAdvisoryCounciltogeton this information, said Houfek. pool customers as demand warrants, d ireCti nputf roMC ustoMers directfeedbackfrommotorcarrierssaid Houfek.i nforMsp roduCtd eVelopMent regarding ways DCLI could improvei nnoVatiVe andt ailored Theintermodalmarketisno ando ngoings upport its products. The company also con- p roduCtse nsuredCli k eeps longerexperiencingapandemicor DCLIusesacombinationofducts voice of the customer surveysp aCe withM arketd ynaMiCs freight recession, but it is still being technologyandcommunicationtoand other forms of outreach. DCLI is committed to creating inno- (ACCESScontinued on page 27)CHASSIS YOU TRUST.CHOICE YOU CONTROL.When your business needs flexibility and reliability, DCLI is your chassis partner of choice. Whatever type of equipment or fleet management style youre looking for, our chassis solutions adapt to the way you do business. With multiple chassis procurement options to select from, DCLI puts you in control, so every load moves on your terms.VISIT US ATBOOTH 1013 Copyright 2025 Direct ChassisLink Inc.'