ST. LOUIS - Airports Council International - North America (ACI-NA) announced the recipients of the 2017 Excellence in Airport Marketing, Communications, and Customer Service Awards on November 7, 2017, during an awards gala during the 2017 Marketing and Communications Conference in St. Louis, MO.  Miami International Airport received the 2017 Peggy G. Hereford Award recipient as the airport with the most overall recognition in the contest categories. Communication, marketing, and customer service professionals play a leading role in telling the story of an airport within the community and to the broader aviation system,” said ACI-NA President and CEO Kevin M. Burke. “ACI-NA is pleased to recognize achievements of these professionals and their dedication to connecting with their passengers and communities in meaningful ways.” Since its formation in 1990, the contest recognizes the quality of work, abundance of talent, and creativity within the marketing and communications field of the airport industry. This year, the contest received nearly 350 entries in 19 categories in communication, marketing and customer service. Miami International Airport was named the recipient of the Peggy G. Hereford award, the contest’s top accolade. The award is regarded throughout the airport industry as the highest honor an airport can earn for marketing and communications excellence.  The award recognizes overall creativity in communicating the airport’s message, effectiveness in connecting with audiences, and the overall scope of the airport’s effort in marketing and public relations. We are incredibly honored to once again be recognized among all airports in North America as a leader in marketing and communications,” said Miami-Dade Aviation Director Emilio T. Gonzalez. “We take great pride in our engagement with MIA travelers and the local community, so it is deeply gratifying to receive the Peggy G. Hereford Award for the second time because of those efforts.” Miami International Airport placed in the following six categories: Brand Identity Honorable Mention Community Education and Outreach Honorable Mention Responsive Communications First Place Websites First Place Partnering with Concessionaires/Service Providers First Place Customer Service Campaigns – Large Airports First Place A complete list of winners is as follows: Annual Reports Vancouver Airport Authority First Place John Wayne Airport Honorable Mention Brand Identity Kansas City International Airport First Place Miami International Airport Honorable Mention Cincinnati/Northern Kentucky International Airport Honorable Mention Digital Advertising General Mitchell International Airport First Place Toronto Pearson International Airport Honorable Mention Partnering with Carriers Oakland International Airport First Place Louis Armstrong New Orleans International Airport First Place Tampa International Airport Honorable Mention Vancouver Airport Authority Honorable Mention Print Communications Houston Airport System First Place General Mitchell International Airport Honorable Mention Promotional Items Chicago Department of Aviation First Place Edmonton International Airport Honorable Mention Social Media Campaigns Denver International Airport First Place Kansas City International Airport Honorable Mention Phoenix Sky Harbor International Airport Honorable Mention Newsletters Tampa International Airport First Place Cincinnati/Northern Kentucky International Airport Honorable Mention Radio Advertising Louisville International Airport First Place London International Airport Honorable Mention Video and Film Production Edmonton International Airport First Place Pittsburgh International Airport Honorable Mention Vancouver Airport Authority Honorable Mention Community Education and Outreach YYC Calgary International Airport First Place Evansville Regional Airport Honorable Mention Miami International Airport Honorable Mention Responsive Communications Miami International Airport First Place Dallas Fort Worth International Airport Honorable Mention Websites Miami International Airport First Place Cincinnati/Northern Kentucky International Airport Honorable Mention Special Events Evansville Regional Airport First Place Louis Armstrong New Orleans International Airport Honorable Mention Customer Service Technology Innovation Norman Y. Mineta San Jose International Airport First Place Vancouver Airport Authority Honorable Mention Partnering with Concessionaries/Service Providers Miami International Airport First Place Vancouver Airport Authority Honorable Mention Pittsburgh International Airport Honorable Mention San Diego International Airport Honorable Mention Public Relations Campaign – Large Airports Vancouver Airport Authority First Place Charlotte Douglas International Airport Honorable Mention Public Relations Campaign – Medium Airports YYC Calgary International Airport First Place Cincinnati/Northern Kentucky International Airport Honorable Mention Public Relations Campaign – Small Airports Greenville-Spartanburg International Airport First Place Marketing Campaign – Large Airports Denver International Airport First Place Chicago Department of Aviation Honorable Mention Marketing Campaign – Medium Airports Kansas City International Airport First Place Winnipeg Airports Authority Honorable Mention Marketing Campaign – Small Airports Savannah/Hilton Head International Airport First Place Memphis International Airport Honorable Mention Customer Service Campaign – Large Airports Miami International Airport First Place Tampa International Airport Honorable Mention Customer Service Campaign – Medium Airports Cincinnati/Northern Kentucky International Airport First Place Pittsburgh International Airport Honorable Mention Customer Service Campaign – Small Airports Akron-Canton Airport First Place Reno-Tahoe International Airport Honorable Mention Award winners were recognized at the 2017 ACI-NA Marketing and Communications Conference in St. Louis, MO.