- An optimized and efficient operation to connect the region:
Avianca closed 2022 transporting more than 24.6 million passengers, operating more than 187,000 flights. The airline currently operates in 24 countries with more than 125 routes, more than 3,800 flights per week and more than 650,000 seats per week available to its customers.
Last year Avianca reactivated its direct operation from Bogota to the United Kingdom with 14 weekly flights to London and transported 244 customers on the first flight that marked the beginning of the entry of Colombians and Peruvians to this country without visa requirements.
In terms of on-time performance, Avianca consistently ranked in the top 10 of the world's most punctual airlines during 2022.
2. A personalized customer experience:
Avianca launched its in-flight sales program, with more than 40 beverage options, snacks, combos and comfort products for its domestic flights in Colombia and Ecuador and international flights within the Americas. In addition, the airline invited entrepreneurs from Colombia, El Salvador and Ecuador to be part of this project to further expand the local flavors available.
3. Leadership in its business units:
In 2022, Avianca Cargo consolidated its position as the first airline with CEIV Fresh certification in the Americas, in addition to expanding its presence in the market by growing more than 25% (vs. 2019) in its direct operation from Miami to the south of Latin America. The company also expects the arrival of 3 to 4 A330 P2F aircraft by 2024, with which it will continue to strengthen its cargo fleet.
The LifeMiles loyalty program reached more than 11.4 million members and reduced by 41% the requirements to reach Elite status, giving its members the possibility of enjoying the products and services of more than 500 commercial partners.
4. A social and environmental commitment with results:
By the end of 2022, the airline had offset close to 98% of its carbon emissions in its operations in Colombia and relied on technology focused on climate action so that its customers can also learn about and voluntarily offset the emissions of their flights. Avianca continues to be the best positioned airline in terms of climate change management (Carbon Disclosure Project).
The company also maintained a sustained and joint work with its social allies through the Mileage Bank. Through the donation of miles, this social program of Avianca and LifeMiles will continue to support vulnerable communities and people to improve their quality of life and contribute to their development, in addition to fulfilling the dreams of children in Colombia and the continent.
2023: a year of consolidation
Avianca continues to demonstrate its leadership in the region with the implementation of innovative projects and the development of a strategic and sustainable operation, in addition to the support of its service through the continuous improvement of its operational and customer service indicators. In 2023, the airline will continue to work on key initiatives such as the consolidation of the Abra Group, the completion of its fleet reconfiguration process, the optimization of its customer service processes and the consolidation of its cargo business.
