Carrier Logistics announced a new data integration with ShipperScore by FreightFacts that provides LTL carriers with greater visibility into shipper practices and behaviors that can negatively impact efficiency and profitability.

ShipperScore delivers a credit bureau FICO-style rating on shipper performance, bringing transparency and accountability to the LTL ecosystem and helping carriers identify and address operational blind spots. Adding ShipperScore to CLI’s freight management platform enables carriers to evaluate shipper behavior at both account and facility levels during the customer evaluation process before pricing or accepting shipments.

“In LTL, many of the costs that erode margins originate in shipper operations — not just lane economics,” said Ben Wiesen, president of Carrier Logistics. “Dock efficiency, freight classification accuracy, and billing exceptions can significantly affect LTL carrier operating ratios, making early visibility into shipper behavior increasingly important for pricing decisions. By incorporating ShipperScore performance data from FreightFacts directly into our platform, carriers can factor those operational realities into pricing and account decisions before freight enters their networks.”

The FreightFacts platform aggregates and converts operating data from participating LTL carriers into ShipperScore, which accurately reflects shipper performance across 24 cost drivers. The cost drivers affect carrier margins and pricing decisions but are often difficult to quantify in pricing and RFP analyses. Key data points in ShipperScore include:

  • Dock conditions
  • Freight description accuracy
  • Freight profile characteristics
  • Freight claims frequency
  • Billing exceptions
  • Dwell time and accessorial costs

A Midwest LTL carrier participating in an early deployment of ShipperScore said the information will reduce the time required to evaluate a 5,000-line RFP from days to hours by automatically flagging high-risk facilities.

“Carriers collect enormous amounts of operational data every day, but it rarely gets normalized into a consistent signal for pricing and account management,” said Lance Healy, co-founder and CEO of FreightFacts. “ShipperScore provides CLI freight management platform users an objective benchmark they can use when evaluating new business. Additionally, account managers can use ShipperScore metrics to track ongoing performance and better manage customer relationships.”

The integrated capability is available to fleets using the CLI freight management platform.