NEW YORK - EXL (NASDAQ:EXLS), a leading Operations Management and Analytics company, today announced the expansion of its U.S.-based operations with the opening of a new center in Lee’s Summit, Missouri, within the Kansas City metropolitan area.
“In the past year, EXL has expanded into multiple U.S. markets including Richmond, VA, Tampa, FL, and Dallas,” said Pavan Bagai, President and Chief Operating Officer at EXL. “As the work we perform for our clients becomes more complex and strategic in areas such as digital or touches highly regulated areas, we will continue to assess our global footprint to deliver greater value to our clients.”
In 2017, EXL established a customer support hub for the insurance industry in the Kansas City area. This year, EXL expanded into a new center, which is expected to support 250 service agents by later this year.
“We are excited to welcome EXL’s expansion in Missouri, and in Lee’s Summit,” said Missouri Governor Mike Parson. “Lee’s Summit is a great community that knows how to celebrate life and support the companies that invest in the region with highly talented people. I look forward to seeing the growth and success of EXL in Missouri.”
Vikas Bhalla, Executive Vice President and Insurance Business Head, EXL, stated, “From our Kansas City metropolitan area location, we combine a world-class facility with talented insurance professionals, adding to our industry-leading domain expertise. We remain committed to collaborating with our clients on transformative solutions that deliver the superior business outcomes from wherever work is best done.”
“We are excited that EXL chose Lee’s Summit for the location of its next customer service operation. Businesses such as EXL help strengthen our economy and provide quality job opportunities for our talented and highly trained workforce," said Lee’s Summit Mayor Bill Baird. “Lee’s Summit is well positioned and committed to an economic policy that supports business growth while nurturing new ideas.”
Ranked annually as an industry leader by multiple analyst firms, EXL has more than 500 insurance clients globally across property and casualty and life and annuity insurers. EXL integrates operations management, advanced analytics, technology platforms to help clients streamline operations, manage risk, improve customer acquisition and retention, launch new products and execute digital transformation strategies.
“The Kansas City region is a popular destination for companies looking for a central location in the U.S., employees with a strong work ethic, and highly efficient customer support operations,” said Tim Cowden, President and CEO, Kansas City Area Development Council, the regional economic development organization for the 18-county Kansas City metropolitan area. “We’re thrilled to see a company like EXL commit to the Summit Technology campus, one of our region’s top workforce development assets.”
Said Steve Johnson, CEO of Missouri Partnership a public-private economic development organization, “Missouri’s central time zone and neutral accent gives companies the talent and the workday flexibility to provide customer contact support nationwide. Missouri’s expertise in financial services, health innovation, and transportation and logistics, ensure we are developing the talent needed to provide high-quality business services support across these industries.”
The new center will be located at 777 NW Blue Parkway, Lee’s Summit, MO 64086.
