Mastio and Company has released the results of the 2019 LTL freight customer survey and Peninsula Truck Lines is ranked #1 carrier overall in the nation out of 212 carriers rated. Over 1,900 freight customers were asked to rate carriers from around the United States and identify the most important drivers of customers’ carrier selection decisions and the perceptions of overall value and loyalty,
The surveyed freight customers identified baseline requirements, differentiators and low impact factors when selecting a carrier for overall performance and likeliness to recommend. The factors that matter most to freight customers are shipments delivered with no damage and no shortage, and shipments picked up and delivered as promised. Of all participating carriers, Peninsula Truck Lines ranked #1 overall and in the following categories:
· Rate Stability
· Ease of doing business with the carrier
· Ease of scheduling pickup
· Shipments picked up and delivered as promised
· Billing Accuracy
· Knowledgeable and helpful sales representatives
· Customer Service personnel respond to my needs in a timely matter
· Proactive communications
“As we enter the new year, we appreciate hearing from freight customers about their needs and what hassle-free shipping means to them,” said Brent Vander Pol, President of Peninsula Truck Lines. “As we build our blueprint for 2020, we will use these survey results for guidance in our business decisions. It feels good to tell our dedicated team that their hard work is noticed and appreciated.”
Peninsula Truck Lines is the leading regional LTL carrier servicing the Northwest region since 1951. Facilities throughout Washington and Oregon, and in Boise, Idaho and Vancouver, BC enable Peninsula to provide expanded service throughout the Northwest. In addition, carrier partnerships allow Peninsula Truck Lines to service other national regions and Canada.
Mastio and Company has been providing actionable insights and quantitative information since 1989 that helps forward-looking companies maximize business performance. This is the 15th edition of the LTL freight carrier survey.
