Sure, speed matters, but delivery predictability and its communication may well be even more important for the world’s largest home improvement retailer, The Home Depot, which consistently ranks among the top five U.S. importers.
That view was among a broad spectrum of thoughts shared by supply chain leaders at Jump Start 2017, presented Jan. 23-25 in Atlanta by SMC3.
The conference also featured commentary from authorities in rail, trucking, port and third-party logistics sectors, as well as economists, transportation management system providers and even a roboticist.
Erin Donnelly, director of delivery support for The Home Depot, said her company, based in suburban Atlanta, has been realizing 20 percent year-over-year gains in online sales, but, with e-commerce still accounting for just between 7 and 8 percent of the firm’s total sales, she said, “We still see a lot of room to grow.”
In addition to aligning distribution centers to be closer to consumer populations, The Home Depot is relying upon inventory in its more than 2,200 stores across North America for fulfillment of many online orders, Donnelly said.
Speed remains an important factor, she said, noting that the company’s 2016 goal was to get goods to 90 percent of buyers within two days, while the current objective is to complete as many deliveries as possible within one day.
However, Donnelly said, predictability is just as crucial, if not more so.
Log in or Join AJOT to read the complete article
If you are not a premium subscriber, you can get access to AJOT Premium online content for only $59.95 per year!
Did you forget your password?