Speed is becoming an increasingly important attribute of successful retail supply chains in these days of growing e-commerce, but agility, flexibility, efficiency, cost-effectiveness and even social responsibility can be just as vital.
That recurring message reverberated throughout the Retail Industry Leaders Association’s Retail Supply Chain Conference, held Feb. 12-15 in Orlando.
Setting a need-for-speed tone in introductory remarks, Jim Gehr, president of North America retail at DHL Supply Chain, title sponsor for the 1,800-plus-attendee RILA gathering, was among the many speakers who noted that the consumer cry for swift delivery has accelerated.
“Market pressures continue to challenge retail supply chains,” Gehr said, adding that, while one still occasionally hears about two-day shipping, “Now, it’s all about same-day shipping, same-day delivery and even two-hour delivery.”
Wal-Mart Stores Inc.’s executive vice president for logistics, Chris Sultemeier, said social responsibility and sustainability initiatives can be profitable in addition to conscientious. “Doing things right has a great ROI,” Sultemeier said, referring to return on investment…
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