CN and TSI Terminal Systems Inc. (TSI) announced the signing of a comprehensive Service Level Agreement (SLA). The agreement, which establishes specific performance targets and measurement tools, flows from the CN-TSI Supply Chain Collaboration Agreement announced last month that commits the parties to drive greater efficiencies and improve customer service at the Vancouver gateway.
The CN-TSI SLA is designed to help improve a range of Key Performance Indicators for the benefit of mutual customers, including the on-time departure and arrival of trains, the utilization of train capacity, and the average dwell time of containers at TSI terminals, among other key measures. Both companies believe that TSI’s container terminals and CN’s rail infrastructure are well positioned to ensure that Vancouver is a preferred North American west coast intermodal logistics centre.
Claude Mongeau, president and chief executive officer of CN, said: “TSI is an important, strategic partner of CN and this Service Level Agreement is designed to drive continuous improvement in CN and TSI performance at the Vancouver Gateway, which is critical to better customer service and increased throughput at Port Metro Vancouver.”
Michael Moore, president and chief executive officer of GCT Global Container Terminals Inc. (GCT), TSI’s parent company, said: “Our relationship with CN continues to improve significantly and we are pleased to collaborate on delivering high-level service to our mutual customers.”