Accelerates global growth of ShipStation’s market-leading shipping platform

New York - Global insurtech leader, Cover Genius has today announced a partnership with ShipStation, the world’s leading web-based shipping software for merchants, to provide insurance products for ShipStation’s global network across the U.K., Canada and Australia, with other countries to be included as the shipping software specialists continue their expansion into additional international markets.

In partnership with Cover Genius, ShipStation will leverage customer-centric insurance solutions to protect their merchants against loss, damage and re-shipment of items both internationally and, at a later date, domestically. The partnership between ShipStation and Cover Genius will be a first of its kind, end-to-end insurance solution that offers standardized policy benefits and claims handling experience for any carrier globally.

“Providing a customer-centric insurance solution with standardized protection across multiple countries and currencies was critical to our expansion into new markets,” said John Kinny, General Manager of ShipStation. “Cover Genius’ technology gives each of our merchants a seamless customer experience all the way from protecting the customer shipment through easily processing a claim."

The global agreement makes Cover Genius the exclusive partner for multiple geographies, including the U.K., Canada and Australia, and will provide coverage for millions of shipments every year. Whereas merchants were previously forced to wait up to 30 days to make a claim, this partnership gives ShipStation’s merchants the ability to make claims and receive payments instantly via an automated process for loss notification and declaration of value.

“Cover Genius is dedicated to putting the customer at the center of the insurance experience as demonstrated by our Net Promoter Score of positive 65, and we’re thrilled to partner with ShipStation as they clearly share our commitment to creating outstanding customer experiences,” said Angus McDonald, co-founder and CEO of Cover Genius. “Our insurance policies protect the customers of the world’s largest online businesses, and we are elated to include ShipStation in our global network of partners that get to leverage our end-to-end insurance solution that delivers world-beating NPS.”