Samsara Technology Support Services protects technology investments

Riverside, MO./San Francisco – March 14, 2019—Velociti Inc., a global provider of technology design, deployment and support services, and Samsara, a leader in connected operations technologies, today announced Samsara Technology Support Services. The innovative program protects technology investments through system health monitoring, 24/7 mobile repair, inventory management and other services.

Remote system health monitoring
Remote system health monitoring
“Our partnership will offer a proactive approach to on-board technology support for trucking companies that use Samsara’s unified system for fleet management, driver safety and compliance,” said Deryk Powell president of Velociti. “The need to maintain and support on-board technologies is often underestimated, but with Samsara Technology Support Services fleets have protection for the lifecycle of technology and less downtime for technology repairs. This service allows fleet technicians to focus on core maintenance needs while controlling support costs and providing peace-of-mind that technology failures will not impact business operations.”

Samsara Technology Support Services includes:

  • Proactive Remote System Health Monitoring with notifications when technology is in need of repair
  • 24/7 Mobile Repair at a time and place that works best for fleets and drivers
  • Guaranteed completion of technology repairs within seven calendar days
  • Real-time updates over the secure Velogic web-portal with custom dashboards
  • Hardware procurement for mounts, tablets, phones, etc.
  • Inventory Management to ensure replacement hardware is available
  • Scheduling to make sure repairs are completed as quickly as possible
  • Flat rate pricing with a cost effective per unit/per month subscription

“One of Samsara’s cultural principles is to obsess over customers,” said Iain Denham senior director of partnerships at Samsara. “We work to provide a best-in-class experience from a customer’s initial point of contact with Samsara all the way through installation and ongoing management. Partners like Velociti enable us to extend that commitment to excellence beyond our core business. We’re excited to partner with Velociti in this new initiative and look forward to continuing to provide our customers the best service possible.”