DHL is striving to make its parcel delivery business as efficient and as effective as possible. One thing they’re working on is to differentiate between deliveries to business, as opposed to residence, addresses.
Deliveries to businesses, obviously, are best made during normal business hours. The opposite is true of residential deliveries. The quest is to sort the parcels that fall into these two categories at the beginning of the process and assign them to separate routing systems, something it has not done before. In both cases, the company is striving to deliver the parcels at times that are best for each consignee.
A growing number of parcels carried by DHL involve crossborder movements, a fact which complicates matters on several levels.
“We operate in 220 countries,” noted Andre Wittfoth, a development manager at DHL. “This involves different language sets and different ways of denoting addresses.”
As is the trend throughout the logistics and supply chain industries, DHL is interested in applying the highest degree of automation to this process. This involves the application big data technologies, including cross-referencing the names and addresses provided by shippers to databases of postal codes, personal names, and business names and locations.
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