Driver detention costs the U.S. for-hire trucking industry an estimated $15.1B annually. Cleo's new Freight Order Execution solution provides early warnings to help prevent excessive dwell, missed orders, and at-risk deliveries
Cleo, the global leader in AI-native supply chain orchestration solutions, today announced Cleo Freight Order Execution, a new offering for asset-based carriers available through the Orchestration Edition of Cleo Integration Cloud (CIC).
The financial exposure is significant. Industry data cited by ATRI puts the cost of trailer detention at an estimated $15.1 billion annually, inclusive of stop dwell time and productivity losses. With 39% of stops having experienced detention, and carriers managing thousands of loads, these costs compound quickly and often go unseen until a shipper scorecard or a quarterly invoice reconciliation surfaces them.
Carriers today track loads across TMS boards, spreadsheets, inboxes, and EDI logs; yet no single view connects tender response, shipment status, and invoicing. Teams often don't know a freight order is at risk until a tender goes unanswered, an appointment window needs to be updated, or an invoice is at risk of being late.
Cleo Freight Order Execution closes that gap. It connects the load tender, response, shipment status, and invoice into a unified freight order view, connecting the process, data, and multi-enterprise players through a single lens. This context provides the intelligence for carriers to take proactive actions — before financial impact occurs.
The release of Freight Order Execution, available within Cleo Integration Cloud, includes:
- Tender capture & response tracking — flags unanswered EDI tenders before the EDI response window closes, protecting freight revenue opportunities before they are lost.
- Anomaly detection — flags material drops in tender volume by customer or lane against historical patterns.
- Stop dwell detection — uses EDI events to surface loads at risk of detention or missed commitments.
- Appointment-risk detection — flags at-risk pickup/delivery windows with time to reroute or rebook.
- One execution view — shared, evidence-backed view of each load for dispatch, ops, billing, and IT.
These signals draw on historical EDI activity and committed timing windows already in Cleo's platform — built to guide investigation, not replace a carrier's TMS or team judgment.
“A missed tender, an unnoticed volume drop, excess dwell, or a blown appointment window can mean lost revenue, unrecovered detention costs, service fees, and lower scores on shipper scorecards — all things that put contracts and relationships at risk,” said Mahesh Rajasekharan, President and CEO of Cleo. “These problems usually surface only after the damage is done. Cleo’s Freight Order Execution changes that. It gives carrier teams time to catch a missed response, an unexpected volume shift, or an at-risk appointment while there is still time to protect the load, the revenue, and the shipper relationship.”
Availability
Cleo Freight Order Execution is available as part of the Orchestration Edition of Cleo Integration Cloud. It's built for carriers running an established TMS across multiple shipper relationships, and complements — rather than replaces — existing TMS and EDI workflows.
