Hapag-Lloyd announces the update in regards to the recent CustomerInfo in relation to M/V Hanjin Aqua (Voyage 0029N). They were updated by the Average Adjusters that, following the successful refloating, the vessel is expected to arrive at Singapore on January 15, 2016. The Average Adjusters also advised that the security level was set up at 27% of the cargo value (22% for salvage plus 5% for general average). Hapag-Lloyd customers are reminded that the Salvors and/or Shipowners will retain cargo until full security satisfactory to the Average Adjusters is provided.  If customers have any questions about the procedure for lodging security or the form in which it must be lodged, they are encouraged to contact the Average Adjusters to ensure the cargo can be delivered as soon as possible. For customers whose cargo is not insured, equivalent amount of cash is required to be deposited before the cargo can be released. For details, please refer to the copy of the Average Adjusters notice below.
Title Pages Size Language
Customer Letter SAL service Hanjin Aqua 1 144 KB English
Hanjin Aqua - 2nd Notice 3 148 KB English
Remittance Form 1 81 KB English