JACKSONVILLE, Fla. - World Direct Shipping (WDS) operates its own container ship, which offers direct, weekly sea transport between Coatzacoalcos, Mexico and Port Manatee, Florida for refrigerated, dry and oversized cargo. Featuring door-to-door service, WDS connects the key central and southern markets of Mexico, including Mexico City, to West Florida and the Eastern United States. WDS's container and refrigerated container services with short transit times (2 ½ days) and frequency (weekly) is ideal for perishable cargo and for customers that need reliable transit with less handling than conventional over-the-road trucks provide. WDS also provides freight forwarding services in Mexico. WDS operates offices in the Tampa Bay area and in Mexico. Situation WDS started weekly shipping operations between Mexico and the United States in the fall of 2014. It was looking for an enterprise resource planning platform for logistics information that was flexible and adaptable to its needs. "We didn't want the system to run us," said Carlos Diaz, WDS's commercial manager. "We wanted to run the system. We want to keep service personalized for the customer, and provide flexibility to accommodate what they need. We had the capability for our employees to engage with customers. A system was needed to relieve them of mundane tasks and provide checks and balances. "Ultimately our business is between people. The system is simply a tool to help people run the business. "We needed somebody who was willing to work with us to conform their system to our style of work. The use of two languages was a key factor. In our office in Mexico, some of our people do not speak English. So instant translation was going to be helpful." "Ultimately, our business is between people. The system is simply a tool to help people run the business."