Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that Virginia-based Fleetmaster Express has deployed Descartes MacroPointÔ to provides its customers with real-time shipment visibility, including for refrigerated freight through its Englander Transportation operations.
“Throughout the market, we are known for our dependability and service. Our customers rely on us to deliver commodities and export products on time, and there is very little room for error,” said Travis Smith, COO at Fleetmaster Express. “With Descartes MacroPoint for real-time tracking services, our customers and our own operations now have a level of shipment visibility that is incredibly valuable. As a result, customer service calls for load updates reduced by 33%, and our track and trace calls on brokered loads have significantly declined.”
The cloud-based Descartes MacroPoint freight tracking solution gives carriers, brokers, logistics service providers and shippers real-time visibility into load status. Using this robust, automated solution, companies of all sizes can eliminate the need for time-consuming and ineffective check calls with drivers to determine load location details, streamline transportation operations, and improve customer communications concerning in-transit freight.
“As the understanding of the value of asset tracking has expanded across the transportation industry, we have more frequent requests from customers, carriers and partners to share shipment location information. With Descartes MacroPoint, what used to be a phone call for each update on each load has been replaced by a single cloud-based portal that provides valuable, real-time status information,” added Ray LaPrade, IT Manager at Fleetmaster Express.
“We’re pleased that Fleetmaster Express is able to provide greater value to its customers with the real-time load status information from Descartes MacroPoint,” said Dan Cicerchi, Vice-President Descartes MacroPoint Solutions at Descartes. “As the demand supply chain transparency increases, the importance of having on-demand insights into the real-time location and status of freight is becoming even more essential in the transportation industry.”