Since opening in 2014, R&S has accumulated an impressive carrier base. The launch of an LTL division within R&S was spearheaded with Tai's state-of-the-art software and TMS, evolving from providing a simple truckload foundation to enabling comprehensive LTL workflows and opportunities for R&S’s diverse customer base.
"The fortitude of our partnership with Tai has been unprecedented," said Tara Armstrong, COO, R&S. "Starting with the truckload side and progressing into LTL, we have relied heavily on Tai's responsive feedback system, allowing for a customized experience that has been integral to our growth."
R&S attributes much of its ability to scale effectively with Tai to the automation processes found within the software. The innovations, such as an automated email assistant and workflow building, has minimized the need for manual oversight per load, permitting a leaner operation while broadening customer offerings.
"Our engagement with R&S has been mutually beneficial," added Walter Mitchell, CEO, Tai. "The collaboration has fostered not only growth for R&S’s operations and expanded capabilities for their customers but also enabled Tai to enhance our features based on hands-on experience and shared insights."
The partnership has seen particularly influential advancements through Tai’s robust partner marketplace, where the integration with third-party services like MyCarrierPackets has proven to be a game-changer. R&S has been able to operate within a single system that streamlines carrier vetting, signup processes and overall operations management.
"While we celebrate a decade of service in the logistics arena, we're excited to look forward to the innovations that our ongoing collaboration with Tai will bring," concluded Armstrong. "Our shared commitment to excellence is what drives us into the future of logistics."
